Product Recall – HP and Compaq Notebook Computer AC Power Cords

in Recall & Safety Bulletins

Date:  August 26, 2014

Name of Product: Hewlett-Packard and Compaq Notebook Computer AC Power Cords

Hazard:  The AC power cord can overheat, posing a potential fire and burn hazard

Remedy:  Replace

Consumer Contact:  Hewlett-Packard toll-free at 877-219-6676 from 8am to 5pm MT Monday through Friday or online at and select “Recalls” at the bottom of the page, then select Power Cord Recall.

Units – 446,700 in Canada

Description:  This recall involves Hewlett-Packard’s LS-15 AC power cord.  The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations.  The power cords are black in color and have an “LS-15” molded mark on the AC adapter end of the power cord.

Incidents/Injuries:  HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.

Remedy:  Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement.  Consumers can continue to use the computer on battery power.

Sold from September 2010 through June 2012 at stores nationwide.

Manufacturer:  Hewlett-Packard Company (HP), of Palo Alto, California, manufactured in China.